Return Policy

 

 

Thanks you for choosing Sherogaga Human Hair Wigs as your partner in your life. If meet any questions about the products you collect. please feel free to contact our servicer, we will try our outmost to ensure customer satisfaction.

 

Return & Exchange

1.For Stock silk top /lace top Wigs

• 2 weeks return window from the delivery date
• No restock fees charged
• The Item must be in its original condition
• You are responsible for the return shipping cost

Notice: Any alterations made to the stock wig will classify it as a custom order, NO RETURN & EXCHANGE, Such as: Add money pieces, Bleach knots, Add silk/lace liner, Cap size adjust.

 

 2. For bandfalls/ hatfalls/ haute couture/ bespoke/ Custom Order

•  Custom orders are tailored specifically to your references, with various specifications such as color, length, cap size, cap construction. Therefore, No return & exchange are acceptable
•   All bandfalls & hatfalls & ponytail wigs orders are classified as custom orders. The same return policy applies as for custom orders.

 

Return & Exchange Process

•  Contact our Custom Service to initiate the process
•  Send videos & pics to us to ensure the items is intact
•  We will send you a return label to ship the wig back ( we can create the shipping label with our courier account, which may be cheaper for you )
•   After received the returned item, we will contact you and start to refund or exchange, and the shipping cost will be deducted from the refund. (if for exchange, we will send you a money request for the shipping cost)

 Tips: All exchanges will take a long time if follow the standard procedure, 2 weeks at least. If you wish to get a faster exchange, you can place a new order before making the return.

 

Your satisfaction value most at Sherogaga Shop. If you have any questions or concerns, feel free to contact us for assistance. Thanks